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Author Topic: 10/9/2009  (Read 774 times)
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« on: October 09, 2009, 10:09:30 AM »

We were alerted of service issues on the server this morning - they appear to be due to a hardware issue which incorrectly showed the disks as non-existent or completely full. This caused problems accessing email, cpanel, and other services. We're working on the issue right now, and have repaired the root of the issue.

Following this, the cpanel<->mailserver username and password link has stopped working.  We are reinstalling cpanel and the mail server to fix this issue.  This requires that the mail server installer traverses every mail directory to ensure that it's of the appropriate type.  Until this is finished, service will be degraded.  I will update this post once more information becomes available.

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David
Ion Web Services Support
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« Reply #1 on: October 09, 2009, 10:25:27 AM »

This is now complete.  Email access should be restored.  Mail that was sent during the issue will likely be retried, as that is the design of the SMTP service. 

Due to the rescanning of the folders of mail on the server, it's possible that the mail folders may no longer appear in your mail client.  If this is the case, re-subscribe to the mail folders and you should be set. 
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David
Ion Web Services Support
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